Our services:
1. Mapping and processes optimization
2. Review and improvement of credit technology
3. MFI Portfolio analysis
4. Incentives system and performance measurement
5. Client loyalty
6. Product design and implementation
1. Mapping and processes optimization
2. Review and improvement of credit technology
3. MFI Portfolio analysis
4. Incentives system and performance measurement
5. Client loyalty
6. Product design and implementation
Productivity and Efficiency
1. Mapping and processes optimization
Processes field survey. Verification of processes carried out with the ones defined by policy and manuals. Processes optimization following Microsave methodology where operative gaps according to the following outline:
- How it is (real)
- How it should be (manuals and policy)
- How it could be (ideal)
2. Review and improvement of credit technology
- Review of technology used
- Redefinition of new variables and criteria to be used/applied
- Forms improvement and optimization
- Optimization of credit committee structure
- Redefinition of default committee
- Policy manuals elaboration
3. Portfolio analysis and MIS
We offer a detail analysis of the client portfolio in order to give high quality information about:
- delinquent client in the target group
- geographical area
- loans amount
- economic activity
- collateral type
4. Incentives system and performance measurement
-Structuring of commercial goals and objectives according to the stage and training
of each loan officer
-Weighting of the main variables and criteria according to the MFI’s strategic objectives
-Elaboration and simulation in a excel spreadsheet of loan officer commissions and bonus
-Elaboration of information requirements to feed the system
-Elaboration of bonus policy
-Elaboration of a performance measurement system
An efficient incentives system should be defined based on the institution’s mission and objectives and should achieve a right balance between the non financial and financial incentives.
Incentives Systems for loan officers, middle management and even high management are of crucial importance. Generally this topic is closely related to the realistic forecast of commercial goals so that the fulfillment of the individual targets really equals the fulfillment of the institutional targets. The challenge is to align the interests of the institution to the interests of the employees.
5. Client loyalty
- Design of a client loyalty system
- Criteria and model conditions definition - RATING
- Loyalty model visualization
Each credit is not seen in an isolated way but as part of a service net of contingencies and long term finance opportunities. In this way LUV Microfinance designs a loyalty system which positions the client into a path of opportunities and support with a long term perspective. The aim is to achieve that the client does not focus all their expectations on the credit they obtain today but to be able to grasp the complete range of opportunities that are projected within the institution in a long term.
6. Product design and implementation
LUV Microfinance has designed and implemented the following products:
- Microloans
- SME Loans
- Credit Lines
- Opportunity loans
- Parallel Loans
- Micro Leasing
The implementation of the products includes the following documents:
- Credit policy and manual
- Operative Credit evaluation forms
- Operative Process
- Training of middle management, other approval levels and multipliers
Processes field survey. Verification of processes carried out with the ones defined by policy and manuals. Processes optimization following Microsave methodology where operative gaps according to the following outline:
- How it is (real)
- How it should be (manuals and policy)
- How it could be (ideal)
2. Review and improvement of credit technology
- Review of technology used
- Redefinition of new variables and criteria to be used/applied
- Forms improvement and optimization
- Optimization of credit committee structure
- Redefinition of default committee
- Policy manuals elaboration
3. Portfolio analysis and MIS
We offer a detail analysis of the client portfolio in order to give high quality information about:
- delinquent client in the target group
- geographical area
- loans amount
- economic activity
- collateral type
4. Incentives system and performance measurement
-Structuring of commercial goals and objectives according to the stage and training
of each loan officer
-Weighting of the main variables and criteria according to the MFI’s strategic objectives
-Elaboration and simulation in a excel spreadsheet of loan officer commissions and bonus
-Elaboration of information requirements to feed the system
-Elaboration of bonus policy
-Elaboration of a performance measurement system
An efficient incentives system should be defined based on the institution’s mission and objectives and should achieve a right balance between the non financial and financial incentives.
Incentives Systems for loan officers, middle management and even high management are of crucial importance. Generally this topic is closely related to the realistic forecast of commercial goals so that the fulfillment of the individual targets really equals the fulfillment of the institutional targets. The challenge is to align the interests of the institution to the interests of the employees.
5. Client loyalty
- Design of a client loyalty system
- Criteria and model conditions definition - RATING
- Loyalty model visualization
Each credit is not seen in an isolated way but as part of a service net of contingencies and long term finance opportunities. In this way LUV Microfinance designs a loyalty system which positions the client into a path of opportunities and support with a long term perspective. The aim is to achieve that the client does not focus all their expectations on the credit they obtain today but to be able to grasp the complete range of opportunities that are projected within the institution in a long term.
6. Product design and implementation
LUV Microfinance has designed and implemented the following products:
- Microloans
- SME Loans
- Credit Lines
- Opportunity loans
- Parallel Loans
- Micro Leasing
The implementation of the products includes the following documents:
- Credit policy and manual
- Operative Credit evaluation forms
- Operative Process
- Training of middle management, other approval levels and multipliers
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